It's much more than 'just' a tennis ball!
We don’t scrimp on quality just because our products are for pets.
Our tennis balls and rubber toys have much more natural rubber than our competitors’. They bounce further, are tougher and last longer. Our hutches are stronger, our cat scratchers more hardwearing, our chews chewier.
Stronger, bouncier rubber balls!
The Great&Small rubber toys we sell typify how we select products for our customers. They contain nearly twice as much natural rubber as the typical rubber pet toy.
They’re a few pence more expensive but they’re bouncier, stronger and last longer so they’re cheaper in the long run.
British Built Hutches and Kennels
Over the last 10 years the market has been flooded with cheap Far-East hutches and kennels that don’t withstand the test of time.
We stock Great&Small hutches, runs and kennels because they are handmade in the UK from responsibly sourced timber. That’s why they’re the only ones with a 3 Year Workmanship Guarantee!
Heavier chews that last longer!
Our competitors specify their chews purely on price whereas our Great&Small chews are 100% pure buffalo hide and are thicker, stronger and tougher than the rest.
In fact they are up to 30% heavier than competitor’s product, which means that they last much longer and are better value for money.
Scratchers made for purpose!
Great&Small scratchers have a much better build quality than any of the others we tested. Thicker bases, tougher rope and sturdier poles mean they last longer and save you money!
They’ve been tested by the world’s best demolition experts!
Our promise to our pets!
We pride ourselves on being the most ethical pet stores in the UK. Animal welfare is our top priority and we have a number of policies in place to ensure the wellbeing of our animals – before, during and after their time with us.
We make no profit on the small animals we sell because we pay our ethical breeders enough to raise them right. We don’t think it’s possible for breeders to give their animals the necessary space, food, medical care, exercise, attention and love that they need, for any less.
To learn more about our ethical animal welfare policies, please pick up our ‘Selling Pets the Right Way’ leaflet, or ask a member of staff in store.
We’re the home of better pet nutrition!
We’ve been at the forefront of animal nutrition since 1968, and we only promote foods that are wholesome, natural and give pets everything they need for a long, healthy life.
You wouldn’t feed your kids junk food for every meal, and you also want the best for your precious pets. But it’s difficult to navigate the deliberately confusing and ambiguously worded ingredients labels on certain pet foods, and some of the most popular foods in the UK are also, unfortunately the ones with the lowest grade ingredients, and the most salt and sugar.
That’s why we’ve made it our mission since 1968 to educate our customers about what really goes into pet foods, so that they can make the right choices. We source the best foods and treats from around the world, and only recommend those products we would feed our own pets.
100% Satisfaction guaranteed!
We are so confident of our service and products that we offer a 100% Satisfaction Guarantee.
We want you to be totally satisfied with your purchase. So if you get home and the new pet bed doesn’t match the wallpaper or Harry the hamster doesn’t like his cage we will refund you in full, no problem.
We believe businesses should take responsibility for limiting their environmental impact.
We recycle over 99% of our waste, including all animal waste and bedding. All of our stores are lit with LEDs that use 80% less electricity than standard light bulbs*, and we only buy electricity from renewable sources**.
Our stores only use environmentally friendly cleaning products, and we’re committed to installing solar panels on all our standalone roofs by the end of 2015.
*Where we control the lighting as some stores are concessions.**Where we buy the electricity as some stores are concessions. We are trying to persuade our landlords to do the same!
We proudly support canine partners, training assistance dogs to transform lives.
All proceeds from our charity boxes and from selling our eco bags go to this amazing charity. Go to caninepartners.org.uk to find out how assistance dogs transform lives of people with disabilities.
Why throw it away when you can give it away?!
We can’t bear to throw perfectly good food away. Any unwanted, unsold or damaged food is given away to local animal charities.
If you know of any charities that could benefit from this sort of gift please let us know.
We’re always looking for ways to improve our services and offerings.
If you have any ideas, please do get in touch!